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Category: Technology
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How to unlock your data: middleware and custom solutions
The hidden challenge in enterprise tech Let’s be honest: most companies have a tech stack that resembles a digital junk drawer. Your CRM doesn’t talk to your data warehouse. Your sales tools live in their own universe. And somehow, critical information always seems trapped in the wrong system when you need it most. Sound familiar?…
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Using AI for more inclusive and effective communication
Artificial intelligence is often associated with automation and efficiency. At Clockwork, we’ve embraced AI tools across various aspects of our work, from writing user stories and conducting research to synthesizing interview findings and collaborating with our engineering teams. However, one of our most impactful and perhaps surprising applications of AI has been ensuring our communications…
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Creating inclusive naming conventions in technology
In software development, we joke about the three hardest things being naming things, cache invalidation, and off-by-one errors. But for the first one, it’s no joke. We’ve been naming things wrong. Naming conventions are steeped in racism and patriarchy. Master, slave, blacklist, whitelist — these aren’t just words. They’re relics of a mindset we need…
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Why websites are still relevant in the age of AI
In the ever-evolving landscape of artificial intelligence (AI), some have begun to question whether company websites are still necessary. As AI tools like ChatGPT and Google Gemini influence how people find and interact with brands, are traditional websites losing their place in the marketing mix? In this conversation, Vincent Cabansag and Melanie Shirley, our heads…
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CrowdStrike: A lesson in IT process and incident response
CrowdStrike, a company we trust to keep our digital world safe, accidentally broke 8.5 million Windows devices worldwide. All at once. Just one incident. Let that sink in for a second. Airlines couldn’t fly. Banks couldn’t move money. Hospitals couldn’t treat patients. It’s like someone flipped a giant “off” switch for a quarter of the…
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Understanding the different types of migrations
Previously, we explored the concept of migrations as a process for transferring systems and data to new computing environments. The complexity of migrations varies widely and understanding the intricacies of your migration can help you make the business case for system upgrades. Factors like system readiness, compliance, integrations, organizational and data readiness, and future improvement…
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Why migrate? The business case for system upgrades
What are system migrations anyway? A migration involves transferring systems and data from one computing platform to another. Migrations are often a path to enhanced performance, scalability, and cost-effectiveness. Why might we need to do one? The systems that support our business get old. Business needs and customer expectations change and evolve. Decisions made five…
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Industry 4.0 and digital service experiences
We’re living in the first decades of Industry 4.0 with its interconnected systems, automation, advanced manufacturing technology, and a mountain of data: databases, data warehouses, and data lakes. There is tremendous pressure to turn that data into meaningful and actionable intelligence and use it to provide exceptional experiences for customers. Experiences that will make doing…
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Charting the course for 2024
As we near the end of 2023, it’s time to shift gears and focus on the upcoming fiscal year. Whether you are finalizing your budgets for 2024 or just getting started, now is the time to think about the road ahead. At Clockwork, we’ve seen how proactive budget planning can accelerate growth and turn ideas…
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Artificial Intelligence and You
Every power can be used for good and for evil. Artificial intelligence (AI) is no different. In the coming years, we will see brilliant, insightful, and life-changing advances thanks to AI. And, we’ll see destructive applications of it at the same time. We will see dramatic innovations and whole new business models based entirely on…