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Category: Change enablement
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Customer-centric innovation: Navigating AI, tech & change
I had the pleasure of speaking on a panel about Customer-centric innovation – Elevating experience through technology at the GDS Digital Innovation Summit in Boston. As expected, AI, data governance, and digital customer experience innovation were focal points of nearly every conversation with leaders attending from financial services, healthcare, insurance, telecommunications, and manufacturing organizations. What […]
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Charting the course for 2024
As we near the end of 2023, it’s time to shift gears and focus on the upcoming fiscal year. Whether you are finalizing your budgets for 2024 or just getting started, now is the time to think about the road ahead. At Clockwork, we’ve seen how proactive budget planning can accelerate growth and turn ideas […]
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Vaccines and organizational change: same rules apply
Last week, I registered on the Minnesota Vaccine Connector site. If you’ve been there, you know there’s no new information on it, really. The list of who is eligible for the first round of vaccinations has been public for a while. And the health issues they ask you about match the categories of people who have […]
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Navigating Change Series: Where Professional Meets Personal
In the first two Navigating Change videos, we talked about setting expectations for remote teams and then empowering those teams to make the expectations their own. In this addition to the Navigating Change Series, you’ll learn how to enable individuals to get the best out of themselves. With simple tools and straightforward conversations, your teams and will be […]
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Navigating Change Series: Downsizing well
One of the unfortunate realities of the COVID-19 crisis is the impact it has had on jobs and on the unemployment rate. Businesses of all sizes have felt the impact, with many forced to reduce their workforce and others facing a reduction in the coming weeks and months. Any leader, from small business owner to […]
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Navigating Change Series: Help your teams excel in times of change
The Navigating Change Series continues with a guide to helping teams excel by empowering them to take ownership and accountability for their success during change. This is not to say they bear sole responsibility for navigating changes. Your role, as a leader, is the harder one. You have to let go of control and enable teams’ autonomy […]
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Navigating Change Series: Five things for leaders to keep in mind as they support remote teams
It has been a whirlwind month since Clockworkers began working remotely. It’s hard to describe how much the world has changed in recent weeks. All of our patterns of behavior and expectations of “normal” have had to make innumerable shifts to keep up with the latest news, reality, and recommendations from government and health officials. […]
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Navigating Change Series: Helping dispersed teams do their best
Our first installment of the Navigating Change Series is focused on a timely topic for most businesses today: how leaders can support and get the best from their people now that teams are dispersed. All change is disruptive — you know this. But you can do things to minimize the productivity “dips” that come with this disruption. […]
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What toilet paper can tell us about organizational change
People are persuaded more by the actions of others than by any proof we can offer.— Robert Cialdini I’ve been thinking a lot lately about toilet paper. Actually, I’ve been thinking about the principle of social proof, but I wasn’t convinced that would draw you in to read this. But, really, it’s all connected. Social […]
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When did Clockwork get in the change management business?
We’ve always been here. Our work is focused on transforming business by uniting people, processes, and technology around business solutions. Every time we work with a client to solve a business problem, we make sure they have what they need to train and support their people as they get used to their new technology — be it […]