Tag: change

• Customer-centric innovation: Navigating AI, tech & change

  

  I had the pleasure of speaking on a panel about Customer-centric innovation – Elevating experience through technology at the GDS Digital Innovation Summit in Boston. As expected, AI, data governance, and digital customer experience innovation were focal points of nearly every conversation with leaders attending from financial services, healthcare, insurance, telecommunications, and manufacturing organizations. What…

  Jenny Holman

  March 27, 2024

  Artificial intelligence, Change management, Experience design, Strategy

  change, customer exerience, innovation