Tag: innovation

• CW POV: Budgets, Bets, and Bold Moves for 2026

  

  Every budget season is a gamble—forecasts, tradeoffs, and a few educated guesses. The question is: where should you place your chips this year?

  Jaden Johnston

  October 3, 2025

  Artificial intelligence, Product modernization, Strategy

  2026, AI, customer experience, digital product, employee experience, engagement, experience design, innovation, outdated technology, product modernization, website design

• Customer-centric innovation: Navigating AI, tech & change

  

  I had the pleasure of speaking on a panel about Customer-centric innovation – Elevating experience through technology at the GDS Digital Innovation Summit in Boston. As expected, AI, data governance, and digital customer experience innovation were focal points of nearly every conversation with leaders attending from financial services, healthcare, insurance, telecommunications, and manufacturing organizations. What…

  Jenny Holman

  March 27, 2024

  Artificial intelligence, Change management, Experience design, Strategy

  change, customer exerience, innovation