Further

Creating an exceptional and scalable member platform for a national health finance company.

Two people wearing masks are smiling and looking in the same direction. One person with dyed hair is holding a phone and wearing a pink jacket, while the other, in a tan coat, points at it. They stand before a brick building, perhaps discussing the seamless customer experience of custom software.

The challenge

Evolve the digital ecosystem and the business

Hundreds of thousands of people access Further’s health finance products through their member portals. Further wanted to transform the online experience and implement a scalable infrastructure. With multiple portals and technologies, Further needed to modernize the foundation that provided those experiences. The existing technology wasn’t built to perform at the level the company needed.

What we did

  • Utilized a mobile-first approach to provide seamless and exceptional user experiences to members
  • Migrated to a cloud infrastructure and created a future-focused and scalable front-end framework
  • Architected a highly performant front-end solution to facilitate multiple complex integrations including cloud object storage, multiple SSOs, Tax Docs, Further’s internal system with new APIs, a headless CMS, caching systems, pipeline automation, containers and container registries, and log aggregation and monitoring
  • Improved the user experience for content managers and administrators to save time and effort, helping their business run smoother
  • Deployed a scalable and nimble product and experience that can adapt as the market requires, is easily manageable, and delivers delightful experiences for members
Two women wearing headsets are working. One is seated, typing on a keyboard, while the other, standing with a clipboard and pen, discusses the latest digital solution. Both dressed in black blazers, they appear to be engaged in enhancing the customer experience.
A person in a mustard sweater is typing on a laptop at a wooden desk, wearing multiple bracelets on the left wrist, as they focus intently on crafting seamless user experiences like clockwork.
A laptop showcasing a Health Savings Account webpage with a balance of $687.30 highlights seamless customer experience design. The page details current elections, contributions, and recent activity, all set against a subtly blurred browser background for enhanced focus.

Outcomes

~500ms

Or less page load time (that’s fast)

200,000+

Accounts transformed with the new experience

50+ APIs

Implemented within the platform

How we did it

Related work

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