Insights

Navigating Change Series: Help your teams excel in times of change

The Navigating Change Series continues with a guide to helping teams excel by empowering them to take ownership and accountability for their success during change. This is not to say they bear sole responsibility for navigating changes. Your role, as a leader, is the harder one. You have to let go of control and enable teams’ autonomy...

Building customer trust with responsible data collection

Being digital- and human-focused means we keep our eyes on how people are reacting to technology. One thing we’ve started to put more thought around when working with our clients is how we are collecting and using data that measures performance and drives innovation. Internet users are becoming more aware that websites collect and use...

Navigating Change Series: Five things for leaders to keep in mind as they support remote teams

It has been a whirlwind month since Clockworkers began working remotely. It’s hard to describe how much the world has changed in recent weeks. All of our patterns of behavior and expectations of “normal” have had to make innumerable shifts to keep up with the latest news, reality, and recommendations from government and health officials....

Navigating Change Series: Helping dispersed teams do their best

Our first installment of the Navigating Change Series is focused on a timely topic for most businesses today: how leaders can support and get the best from their people now that teams are dispersed. All change is disruptive — you know this. But you can do things to minimize the productivity “dips” that come with this disruption....

What toilet paper can tell us about organizational change

People are persuaded more by the actions of others than by any proof we can offer.— Robert Cialdini I’ve been thinking a lot lately about toilet paper. Actually, I’ve been thinking about the principle of social proof, but I wasn’t convinced that would draw you in to read this. But, really, it’s all connected. Social...

Social distancing with humanity

Given the fear and uncertainty surrounding COVID-19, we’re all considering how to best take care of our families. But it’s important to remember that, especially in times like these, we have to take care of one another. And, we need to remember the real reason we are practicing social distancing — to protect the most...

When did Clockwork get in the change management business?

We’ve always been here. Our work is focused on transforming business by uniting people, processes, and technology around business solutions.  Every time we work with a client to solve a business problem, we make sure they have what they need to train and support their people as they get used to their new technology — be it...

Why we’re closed on Election Day (again)

October 31, 2019 We’re closing again on Election Day to make time for Clockworkers to vote and to create space for other forms of civic engagement. All elections, especially local ones, are important, and showing up to vote is a responsibility and a privilege. We’re doing our part in ensuring that our small community shows...

Robots, boredom, and more takeaways from 99U

In May, I attended the 99U conference in New York City.  Conference background If you haven’t heard of it, it’s a popular conference that focuses on creativity and big ideas. The outcome, hopefully, is that creatives leave feeling like they can “supercharge their work and make their ideas happen.”  The conference was held at Lincoln Center, a...

Why workshops are the perfect way to start a project

We’re all familiar with the Goldilocks story, right? As she walked through the house she came upon in the forest, she kept trying things out. There was always a version that was too much/big/hot and a version that was too little/small/cold. And then there was her perfect fit, right in the middle. Workshops are like...