Global HVAC Leader

Front-end strategy and a robust partnership helped a Global HVAC Leader move past digital gridlock and energize teams.

A laptop on a wooden desk displays a colorful workflow chart, with a large monitor behind it showing diagrams. The desk also has a mouse, mousepad, cup, and some cables. The workspace appears organized and modern.

The challenge

Modernize a digital platform to overcome legacy constraints, align internal teams, and transform work across departments.

A Global HVAC Leader was struggling with an aging digital platform, siloed systems, and the frustration of failed improvement initiatives. They needed the support of an experienced partner to guide them through a collaborative process and deliver a scalable front-end strategy.

What we did

  • Performed discovery by reviewing architecture, interviewing stakeholders, and embedding with their development and user experience teams
  • Consulted on UX feedback throughout the development process and provided preliminary component iterations
  • Incorporated front-end development, sprint-based delivery, tight feedback loops, and an emphasis on reusable components
  • Implemented backwards compatibility features, allowing users to toggle between old and new experiences to support gradual adoption
  • Developed beta feature rollout capabilities with user role-based permissions for selective access to charts and dashboards, enabling early feedback collection from targeted user groups

Client testimonial

“You’re giving us the structure we need…You’re adding a lot of value.” — Client UX Team Member

A tablet displaying a flowchart diagram for AWS CodeCommit and AWS Amplify deployment processes, with labeled steps and connections, next to a stylus. A blurred computer monitor is visible in the background.
A person holding a laptop displaying two colorful bar graphs labeled “Development” and “Design” under the heading “Bar Graph.” The laptop is on their lap, and a notebook is in the background.

Outcomes

Modernized User Experience: Delivered a full UX/UI redesign in ReactJS, aligning with the client’s brand standards while improving usability, accessibility, and visual appeal across supported browsers.

Increased Delivery Velocity: Scaled the development team and refined sprint collaboration processes, enabling faster iteration and delivery of prioritized features for both the digital platform and additional commercial applications.

Cross-Platform Impact: Expanded project scope beyond the digital platform to include other strategic applications, ensuring consistent design systems and front-end architecture across platforms.

Seamless Backend Integration: Successfully implemented a refreshed front-end that integrates cleanly with the organization’s existing backend infrastructure, minimizing disruption to critical operations.

Risk-Mitigated Adoption: Enabled smooth user transition through backwards compatibility toggles and controlled beta feature releases, reducing change management friction while gathering valuable user feedback for iterative improvements.

Foundation for Future Platforms: Provided reusable UI components, documentation, and testing frameworks that position the Global HVAC leader for efficient development of a unified commercial platform vision.

How we did it

A tablet displays a flowchart titled Create/Edit modal with multiple small screenshot thumbnails. The device rests on a wooden surface beside a silver pen in bright natural light.
A laptop on a wooden desk displays a colorful workflow chart, with a large monitor behind it showing diagrams. The desk also has a mouse, mousepad, cup, and some cables. The workspace appears organized and modern.

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