We’ve always been here. Our work is focused on transforming business by uniting people, processes, and technology around business solutions.
Every time we work with a client to solve a business problem, we make sure they have what they need to train and support their people as they get used to their new technology — be it an app, a website, or a whole new platform.
Now we’re taking a fresh approach to those efforts, expanding our offerings and updating our vocabulary. We’ve found that when you bring a human-centered design focus to change and adoption efforts, you make it possible for people to engage with the change on a new level.
- Persona creation lets us understand who the change impacts
- Journey maps tell us what it means to them
- A “five whys” exercise answers “What’s in it for me?” (the WIIFM)
- Co-creating expectations, trainings, and communications generates a relationship to the change you can’t get any other way
Taken together, you have a recipe for change enablement. Where change management creates a separate, often top-down approach to changing people, change enablement empowers people to be involved in a change, enabling them to really adopt it.