.svg){kind=logo}
This is the work.
.webp)
Nationally Ranked Financial Services Company
Transitioning an analog onboarding program to a best-in-class digitally-enabled welcome experience for new clients.
- Experience design
- Service modernization
- Accessibility
Minnesota Lottery
Creating an infrastructure and experience for a state-run lottery that supports millions of visitors at a time. Literally.
- Traffic spike load balancing
- Ongoing maintenance
- Customer experience
.webp)
Further by HealthEquity
Creating an exceptional and scalable member platform for a national health finance company.
- Digital product experience
- Product development
- Cloud infrastructure migration
- API implementation
Global Health Insurance Company
Developing a new digital and content strategy to consolidate 20+ domains into one cohesive experience for insurance consultants and brokers.
- Human-centered strategy
- Self-service experience design
- Information architecture
- Content governance
League of Minnesota Cities
Enhancing search functionality, content management, and accessibility with a fully redesigned website.
- Experience design
- Strategy, innovation, & change
- Technology & Engineering
Minneapolis College of Art and Design
Migrating and redesigning MCAD's website to create a beautiful, accessible web experience.
- Stakeholder alignment
- Website design
- Accessible UX
- Custom back-end development
- Salesforce integration
Otter Tail Power Company
Developing a rich understanding of the end-to-end customer journey for a rural utility company.
- Customer experience transformation
- Strategic roadmap
.webp)