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Building scalable infrastructure to maintain uptime during traffic spikes. Streamlining code entry workflows to enhance user experience.
The Minnesota State Lottery has a demanding and diverse set of technology needs and operates in a highly regulated industry. Their business revolves around high-traffic peak events and subsequent highly interactive follow-up traffic. Performance and custom software are key to both their business success and their customer experience.
The Lottery needed a technology partner who could ensure stable and consistent uptime during high demand with precise execution. They wanted to reduce their reliance on developers to execute every Second Chance contest so they could operate more quickly and independently.
Minnesota Lottery
Government
- Traffic spike load balancing
- Ongoing maintenance
- Customer experience
What we did
- Collaborated with the Lottery’s team to load balance as visitors spiked.
- Built a fast, slimmed-down version of the website home page that is used during high traffic spikes to ensure uptime.
- Established, tested and verified a standard communication protocol to pull entry codes from 3rd-party providers to speed up and simplify the Lottery’s process.
- Tested the customer experience to validate thinking and design and to assess performance and identify new opportunities with a younger audience.
- Providing ongoing maintenance of and support for the Lottery’s website and mobile experience.
Client testimonial
“I have been very impressed with the level of strategic planning and research that Clockwork has put into our projects. Their business planning process has helped ensure that projects met defined goals. Ultimately, the proof is in the pudding and Clockwork has delivered for us time and time again!”
— Minnesota Lottery Employee
Outcome
An ongoing promotional program with millions of valid codes, hundreds of thousands of claimed codes, and numerous simultaneous contests that requires minimal third party support.
Every project started with a conversation.
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