Global HVAC Leader

What we did

• Performed discovery by reviewing architecture, interviewing stakeholders, and embedding with their development and user experience teams
• Consulted on UX feedback throughout the development process and provided preliminary component iterations
• Incorporated front-end development, sprint-based delivery, tight feedback loops, and an emphasis on reusable components
• Implemented backwards compatibility features, allowing users to toggle between old and new experiences to support gradual adoption
• Developed beta feature rollout capabilities with user role-based permissions for selective access to charts and dashboards, enabling early feedback collection from targeted user groups

Client testimonial

“You’re giving us the structure we need…You’re adding a lot of value.”
— Client UX Team Member

Outcomes

Modernized User Experience

Delivered a full UX/UI redesign in ReactJS, aligning with the client’s brand standards while improving usability, accessibility, and visual appeal across supported browsers.

Increased Delivery Velocity

Scaled the development team and refined sprint collaboration processes, enabling faster iteration and delivery of prioritized features for both the digital platform and additional commercial applications.

Cross-Platform Impact

Expanded project scope beyond the digital platform to include other strategic applications, ensuring consistent design systems and front-end architecture across platforms.

Seamless Backend Integration

Successfully implemented a refreshed front-end that integrates cleanly with the organization’s existing backend infrastructure, minimizing disruption to critical operations.

Risk-Mitigated Adoption

Enabled smooth user transition through backwards compatibility toggles and controlled beta feature releases, reducing change management friction while gathering valuable user feedback for iterative improvements.

Foundation for Future Platforms

Provided reusable UI components, documentation, and testing frameworks that position the Global HVAC leader for efficient development of a unified commercial platform vision.