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Modernizing a manual, paper-based workflow and understanding how to translate its deep institutional expertise into a scalable, intuitive digital experience.
Clearfield had long relied on field technicians to complete a paper-based operational process, which created inefficiencies, inconsistencies, and limited auditability. While the need for modernization was well understood, internal uncertainty — around software development, customer adoption, and long-held assumptions — created hesitations.
Clearfield needed a collaborative partner who could help them step back, reframe the challenge, and build collective clarity about how a digital solution could come to life.
Client
Clearfield
Services
Industry
Telecommunications
Capabilities
- Strategic Workshop
- Conceptual Prototype
- Service Blueprints
- Voice-of-Customer
What We Did
Clockwork partnered with Clearfield through an immersive Sprint Zero and focused Discovery engagement to build confidence and clarity across teams.
Together, we:
- Facilitated strategic workshops to define business goals and user needs.
- Developed service blueprints to map the full process ecosystem and identify modernization opportunities.
- Co-created a conceptual prototype that demonstrated how the solution could look and function in the digital space.
- Guided cross-functional alignment between executives, engineers, and product owners to ensure feasibility and buy-in.
- Incorporated voice-of-customer insights through early field testing, which revealed strong demand and excitement for the proposed solution.
- Empowered internal teams to see parallels between physical and digital product design — building new confidence in software innovation.
Client Testimonial
“The Sprint Zero approach gave us alignment, confidence, and a clear digital direction.”
— Robert Paul, Market Development Specialist, Clearfield
Outcomes
- Unified stakeholders around a shared vision and roadmap for modernization.
- Increased customer validation, with clients expressing strong interest in adopting the digital solution.
- Set the strategic foundation for future development and accelerated time-to-market when leadership is ready to move forward.
- Inspiration for future opportunities, including AI-enabled rapid prototyping and accelerated go-to-market innovation.
Every project started with a conversation.
Let’s talk
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